Kiat's Marketing FAQ | Park Tool Singapore
Kiat's Marketing Frequently Asked Questions
Products #
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What does Kiat's Marketing distribute?
Kiat's Marketing is the authorised distributor of Park Tool products in Singapore and Malaysia, products include repair stands, frame and fork tools, crank and bottom bracket tools, workshop essentials and accessories for home users and professional workshops.
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Where is your store located?
- Kiat's Marketing (Singapore)
625 Aljunied Road, #08-05, Aljunied Industrial Complex, Singapore 389836
- Kiat's Marketing (Singapore)
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Do you have a physical store or pickup point?
No showroom. For collection, please contact us for more details.
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Are all products shown online always in stock?
Stock availability can change quickly. Please submit your enquiry with the product and quantity so we can help check availability and total price.
Enquiries #
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How do I enquire about a product on your website?
Add the item to your cart, continue to checkout, and submit the enquiry form. Our team will review the request and contact you within 1 to 3 business days.
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Do I need an account to send an enquiry?
No. You can browse products and submit an enquiry without creating an account, but having an account can make it easier to review your details and order history.
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Can I enquire about multiple products at one time?
Yes. Add all the products you need to the cart before submitting your enquiry so our team can review the full list together.
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Can you help with bulk, workshop, or trade enquiries?
Yes. If you are outfitting a workshop, ordering for a team, or need a larger quantity, submit the enquiry with the product names or SKUs and we will follow up with availability and next steps.
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What are the typical order processing times?
Ex-stock orders are typically processed within 1 to 4 business days. Items that are currently out of stock will require a longer fulfillment time due to shipment from our HQ.
Delivery and Collection #
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Do you offer self collection?
Yes. Self collection is available. Please submit your enquiry and we'll contact you to confirm the collection details.
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Do you deliver across Singapore & Malaysia?
We support delivery within Singapore by self or trusted delivery service providers, subject to zone coverage, courier availability, and the fulfilment schedule for the items in your enquiry. For Malaysia or overseas shipping, please contact us for more details.
Support #
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Can I change or cancel an enquiry after submitting it?
Yes. Please contact us as soon as possible if you need to update quantities, remove items, or request a cancellation so we can review the enquiry status with you.
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What should I do if I receive the wrong or a damaged item?
Contact us as soon as possible and share clear photos of the item and packaging. We will review the issue and advise on the next steps.
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I did not receive a confirmation email. What should I do?
Please check your spam, junk, or promotions folder first. If you still cannot find the email, contact us and we will help verify your enquiry or order details.
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How do I contact Kiat's Marketing?
You can reach us via WhatsApp, phone, or email for stock checks, delivery questions, product recommendations, and general support.